Insurance Claims

Fast, fair, and hassle-free claims process. We're here to support you when you need us most.

Insurance Claims

Making Claims Simple

At Ensureify, we understand that filing a claim can be stressful. That's why we've designed a straightforward process to get you the support you need quickly and efficiently.

Our dedicated claims team is available 24/7 to guide you through every step of the process, from initial filing to final settlement. We work with all major insurance providers to ensure your claim is processed smoothly.

95%

Claims Success Rate

48H

Average Processing Time

24/7

Claims Support

Claims Process

Quick Claims Actions

Take action immediately with our easy-to-use claims services

File New Claim

Start your claim process online. Submit necessary documents and track progress in real-time.

Check Claim Status

Track your existing claim status online. Get real-time updates on processing and approvals.

Get Claims Support

Need help? Our claims experts are available 24/7 to assist you with any questions or issues.

Contact Support

Our Claims Process

Simple, transparent, and efficient - from filing to settlement

We've streamlined the process to make it as easy as possible for you

01

Notify Claim

Inform us immediately after an incident. Call our 24/7 hotline or file online through our portal.

Immediate Action
02

Document Submission

Submit required documents online. Our team will guide you through all necessary requirements.

24-48 Hours
03

Assessment & Verification

Our experts assess your claim. We work directly with insurance providers for faster processing.

3-5 Working Days
04

Settlement & Payment

Receive your claim settlement. Track progress in real-time through your online dashboard.

7-10 Working Days
Claim Notification
Day 1
Document Collection
Day 1-2
Assessment
Day 3-7
Settlement
Day 8-15

Documents Required for Claims

Prepare these documents to ensure smooth claims processing

Health Insurance Claims

  • Original claim form (duly filled)
  • Medical certificates/hospital discharge summary
  • All original medical bills and receipts
  • Cash memos from pharmacy/chemist
  • Investigation reports (pathology, X-ray, etc.)
  • FIR copy (if accident-related)
  • KYC documents (ID proof, address proof)

Vehicle Insurance Claims

  • Duly filled claim form
  • Copy of insurance policy
  • Copy of vehicle RC book
  • Driving license copy (driver at time of accident)
  • FIR copy (mandatory for theft/accident)
  • Original repair bills and estimates
  • Photos of damaged vehicle (front, rear, sides)

Home Insurance Claims

  • Duly filled claim form
  • Copy of insurance policy
  • Photographs of damaged property
  • Police report (for theft/burglary)
  • Fire brigade report (for fire damage)
  • Repair estimates from contractors
  • Purchase bills/receipts of damaged items

Travel Insurance Claims

  • Duly filled claim form
  • Copy of insurance policy
  • Original tickets and boarding passes
  • Medical certificates (for medical claims)
  • Police report (for theft/loss of baggage)
  • Original bills and receipts
  • Airline delay/cancellation confirmation

24/7 Claims Support

Our dedicated claims team is available round the clock to assist you with any claim-related queries or emergencies.

Emergency Claims Hotline

+91 79700 00455

Available 24/7 for urgent claims
WhatsApp Claims Support

+91 79700 00455

Share documents and get quick responses
Email Support

support@ensureify.com

For non-urgent queries and document submission

Common Claims Questions

Most claims are processed within 7-15 working days after receiving all required documents. Health claims are typically processed within 48 hours for cashless claims. Complex cases may take longer, but we keep you updated throughout the process.

It's important to file claims as soon as possible. However, we can help with late filings on a case-by-case basis. Contact our claims team immediately for guidance if you've missed a deadline.

Yes! Once you file a claim, you'll receive a claim reference number. Use this number to track your claim status in real-time through our online portal or mobile app.

If your claim is rejected, we'll provide a detailed explanation. Our team can help you understand the reasons and guide you on the appeal process or alternative solutions. We're committed to ensuring fair treatment for all claims.

Complaints Procedure

We value your feedback and are committed to resolving any concerns promptly

We aim to resolve all complaints within 15 working days. Keep your claim reference number handy for faster resolution.
1

Contact Our Claims Team

First, contact our claims department directly. Most complaints are resolved at this stage. Provide your claim reference number and clear details of your concern.

Claims Department:

+91 79700 00455

Email:

claims.support@ensureify.com

Resolution Time: 5 working days
2

Escalate to Claims Manager

If your concern isn't resolved within 5 working days, you can escalate it to our Claims Manager. They will personally review your case and provide a resolution.

Claims Manager:

+91 79700 00455

Email:

claims.manager@ensureify.com

Resolution Time: 10 working days
3

Regulatory Authority

If you're still not satisfied after 30 days, you can approach the Insurance Regulatory and Development Authority of India (IRDAI) for further assistance.

Website:

www.irdai.gov.in

Important Information

You may approach IRDAI if your complaint is not resolved within 30 days of registering it with us, or if you're dissatisfied with the resolution provided.

Emergency Contacts

Important numbers for urgent situations

Medical Emergency

108 - National Emergency

102 - Ambulance

Road Accident

1073 - Highway Patrol

100 - Police

Fire Emergency

101 - Fire Brigade

112 - Single Emergency

Women's Safety

1091 - Women Helpline

181 - Women in Distress